Shipping policy

Shipping Policy

Last updated: August 27, 2026

Fir & Forge Dog Co. works with a small group of fulfillment partners to offer our curated selection of dog gear and care products.

Order processing

Orders begin processing after payment has been successfully completed.

Processing times vary by product and fulfillment partner. Most orders are prepared for shipment within a few business days, although certain products may require additional processing time.

Business days do not include weekends or major U.S. holidays.

Delivery estimates

Shipping estimates shown during checkout or provided after your order is placed are estimates and are not guaranteed delivery dates.

Carrier delays, severe weather, holidays, high-volume periods, incorrect addresses, and other circumstances outside our control can affect delivery time.

Multiple shipments

Products in the same order may be fulfilled by different partners.

As a result:

Your order may arrive in more than one package
Packages may arrive on different days
You may receive multiple tracking numbers

You will not be charged additional shipping solely because we divide an order into multiple shipments unless otherwise disclosed at checkout.

Tracking

When tracking information is available, it will be sent to the email address associated with your order.

Tracking may take some time to begin showing movement after a shipping label is created.

Shipping destinations

We ship to destinations made available through our checkout.

If Shopify does not allow you to enter or select your delivery destination during checkout, we are not currently able to ship there.

Incorrect addresses

Customers are responsible for providing a complete and accurate shipping address.

If you notice an address error, contact us as soon as possible at firandforgeco@gmail.com.

We cannot guarantee that an address can be changed after an order has entered fulfillment.

Fir & Forge Dog Co. is not responsible for packages delivered to an incorrect address supplied by the customer.

Lost or delayed packages

If tracking shows unusual delays or your package appears lost, contact us and we will help investigate the shipment with the applicable carrier or fulfillment partner.

If tracking shows a package as delivered but you cannot locate it, please first check: